Festival
← Blackstar Projects
2026
How To Fest
News
Accessibility
Login
How to Fest
Accessibility
FAQs
Frequently Asked Questions
Ticketing
|
In-Person Programming
|
Virtual Screenings
|
Accessibility
|
Merchandise
Tickets & Passes
I was given a complimentary festival pass but would like to transfer to someone else. Can I do this?
+
Do I need to create an account in order to view films online during the Festival?
+
Is there a Member discount if I’m an active member?
+
Are there discounts for ACCESS cardholders?
+
What access does my pass give me?
+
How do I purchase an Industry Pass?
+
How do I request a Press Pass?
+
Do I need to reserve a ticket to a screening if I have an All Access pass?
+
What is your refund policy?
+
Is there a box office onsite?
+
In-Person Programming
What kinds of payment methods do you accept onsite?
+
How do I attend events?
+
Will food and beverage be available for purchase?
+
Virtual Screenings
What do I do if I experience technical issues during a virtual screening?
+
How do I turn on closed captions or enable English subtitles?
+
Why is a film “not available” in the country where I am watching from?
+
Do any virtual screenings have limited capacity?
+
Will I be able to watch virtual films whenever or wherever I want?
+
Accessibility
Where can I find more information on accessibility options?
+
Will any of the films or events have captions, audio description, or other accessibility features?
+
Is the festival wheelchair accessible?
+
Are there any COVID-19 precautions?
+
Can I bring my Personal Care Attendant?
+
Merchandise
When will I receive my item(s)?
+
Will you restock items that are sold out?
+
Is my privacy and personal information secure on your site?
+
Can I modify or change my order?
+
How can I track my order?
+
I cannot find the answers to my questions, how can I reach customer service?
+
What kinds of payment methods do you accept?
+
Sign-up for Festival Updates
SIGN UP